Nature of Care Toolkit

Chilliwack Channeling Youth Voices (CYV)

Chilliwack Channeling Youth Voices (CYV) is a local collaboration between youth and researchers that explores and communicates the views of young adults aged 19-26 in Chilliwack.

In the first stage of the project (2021–2023), research inquiries focused on understanding the perspectives of marginalized youth, including their experiences with service access, their struggles, as well as their survival strategies. Activities included interviews, community conversations, and a short documentary, co-created by youth. Community conversations were summarized thematically and assembled with related quotes from youth into a folder which continues to serve as a community dialogue tool.


In this second stage of the project (2023–present), youth focused on two questions:

* Scan the QR code below to watch the video.

Question 1: How do marginalized youth define acceptable and effective care?

To explore this, we…

  • mined our previous data for perspectives on care;
  • gathered the salient themes from those perspectives into a checklist of important attributes of care;
  • conducted a series of youth chats during which our youth leads were able to connect with 33 younger youth (approaching or just past 19 years of age) who had experience with the topics covered in our project,
    to review this checklist and discuss their experiences with service access/provision;
  • created a bank of over 100 quotes from youth expressing perspectives on care;
  • constructed a list of principles, based on quotes and reflections from all our engagement sessions, that point to priorities identified by marginalized youth regarding “good” care;
  • and created a toolkit (see inside) for the purposes of sharing with service providers.Scan the code to contact CYV and learn more!

Question 2: How are existing policies, norms,
and systems facilitating or prohibiting delivery of acceptable and effective care for youth aging out?

For this inquiry, we are asking service providers to review and use our toolkit while participating in listening tables with our youth leads, hearing their stories and reading the words of local youth to learn about their healthcare priorities. In these sessions, we are also facilitating time for service providers to reflect on the realities they face in attempting to deliver the kind of care outlined in these youth-designed principles.

Through these collaborative efforts, we hope…

• to create positive, mutually beneficial and informative relationships between youth and service providers

• to contribute to a better alignment of policies, practices and systems with the needs of those who truly depend on them

• that youth leaving care will be genuinely and powerfully seen and heard—by the community, the professional service provider system, and each other.

To learn more about this research project and its findings, view the entire body of work here:

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